EgoGames Privacy Policy

At EgoGames, protecting personal data is a matter of course. In this privacy policy we explain which data we process when egogames1.casino is used, for what purposes this happens, on which legal basis under the General Data Protection Regulation (GDPR) we act and which rights users have.

1. What Data We Process

Depending on how our website is used, we process different categories of personal data:

• Registration data: name, date of birth, address, email address, username and password (stored encrypted)
• Verification data: copies of identity documents, proof of address and recordings from the liveness check
• Payment data: chosen payment methods, transaction amounts, date and status of deposits and withdrawals, and wallet addresses for cryptocurrencies
• Gaming data: game history, stakes, winnings, bonus use, tournament participation and VIP level
• Communication data: contents of live chat messages and emails to customer service
• Technical data: IP address, device type, browser, operating system, language setting and time of access

2. Purposes of Processing

We use this data exclusively for clearly defined purposes:

• opening and managing the player account
• checking age and identity
• processing deposits and withdrawals
• providing games, promotions, tournaments and the VIP Club
• handling requests to customer service
• detecting and preventing fraud, money laundering and misuse
• protecting players, for example in the case of self-exclusions
• sending newsletters and offers, provided consent has been given
• technical security and improvement of the website

3. Legal Bases under the GDPR

Processing takes place on the following legal bases:

• Performance of a contract (Art. 6(1)(b) GDPR): for account management, games, payments and customer service
• Legal obligation (Art. 6(1)(c) GDPR): for identity checks and measures against money laundering
• Legitimate interest (Art. 6(1)(f) GDPR): for fraud prevention, IT security and the improvement of our offer
• Consent (Art. 6(1)(a) GDPR): for promotional messages, newsletters and non-essential cookies

Consent that has been given can be withdrawn at any time with effect for the future.

4. Cookies and Similar Technologies

Our website uses cookies. We distinguish between:

• Essential cookies: They enable basic functions such as login, security, language settings and the cashier. The website does not work without them.
• Functional cookies: They store settings, for example recently played titles or lobby filters.
• Analytics cookies: They help us understand how our website is used so that we can improve it.
• Marketing cookies: They are only set with consent and serve to select suitable offers.

Non-essential cookies are only set after consent. The selection can be changed at any time in the cookie settings. In addition, cookies can be deleted or blocked in the browser.

5. Disclosure of Data

We only pass on personal data where this is necessary for the purposes mentioned, for example to:

• payment service providers for processing transactions
• identity verification service providers
• game studios, insofar as this is technically necessary for game operation
• technical service providers for hosting, security and customer service
• authorities, where there is a legal obligation

All service providers are carefully selected and contractually obliged to maintain confidentiality and comply with data protection. If data is transferred to countries outside the European Union, we ensure appropriate safeguards under the GDPR.

6. Storage Period

We only store personal data for as long as is necessary for the respective purpose. Account data is stored for the duration of the account relationship. Data subject to statutory retention obligations, for example in connection with payments and identity checks, is kept for the prescribed period and deleted afterwards. We store data on self-exclusions for as long as is necessary to protect the player.

7. Security

The connection to egogames1.casino is encrypted. Passwords are not stored in plain text. In addition, we offer two-factor authentication for every player account, which requires an additional code at every login. Within our team, access to personal data is restricted to the people who need it for their tasks.

Users can also contribute to security: with their own strong password that is not used anywhere else, by logging out on shared devices and by never passing on login details. Our team never asks for a password.

8. Rights of Data Subjects

Under the GDPR, every data subject has the following rights:

• Access (Art. 15): information about which data we process
• Rectification (Art. 16): correction of inaccurate data
• Erasure (Art. 17): deletion of data, unless a retention obligation prevents it
• Restriction (Art. 18): restriction of processing in certain cases
• Data portability (Art. 20): receipt of the data in a common format
• Objection (Art. 21): objection to processing based on legitimate interests and to direct marketing
• Withdrawal (Art. 7(3)): withdrawal of consent that has been given
• Complaint: complaint to a data protection supervisory authority

Requests regarding these rights can be made at any time via our customer service. For security reasons, we check the identity of the person making the request.

9. Advertising and Newsletters

We only send newsletters and offers by email with consent. The settings can be changed at any time in the player account, and every promotional email also contains an unsubscribe link. During an active self-exclusion we send no advertising.

10. Minors

Our offer is aimed exclusively at persons aged 18 and over. We do not knowingly collect data from minors. If it turns out that an account was opened by a minor, the account is closed and the data is deleted, unless a statutory retention obligation prevents this.

11. Changes to This Privacy Policy

We adapt this privacy policy when our offer, the service providers used or the legal requirements change. The current version is always available on this page. In the case of material changes, we additionally inform registered users in the player account.

12. Contact for Privacy Questions

Our customer service answers questions about data protection and requests regarding the rights mentioned via live chat or by email. Information on getting in touch can be found on the contact page.

Frequently Asked Questions