EgoGames General Terms and Conditions

These General Terms and Conditions govern the use of the website egogames1.casino and all games, promotions, tournaments and services offered there. These terms are accepted when a player account is registered. We recommend reading them in full before opening an account. In addition, the bonus terms on our bonus page, the rules of the respective tournaments and our privacy policy apply.

1. Eligibility Requirements

1.1 The use of EgoGames is permitted exclusively for persons who are at least 18 years old.

1.2 Participation is only permitted if the use of online gambling is allowed at the player's location. Responsibility for complying with local regulations lies with the player.

1.3 Persons who have excluded themselves from gambling or who have an active self-exclusion at EgoGames may not use or open an account for the duration of the exclusion.

2. Player Account

2.1 Exactly one player account is permitted per person, household, email address, payment method and device. Multiple accounts are closed. Bonus funds and any winnings arising from them on multiple accounts may be withheld.

2.2 All data provided during registration must be complete, truthful and up to date. Name, date of birth and address must match the identity documents. Changes must be reported to customer service without delay.

2.3 An account may only be held in the player's own name and for the player's own account. Passing on or transferring an account to third parties is prohibited.

2.4 Players are obliged to keep their login details secret. We strongly recommend activating two-factor authentication. The account holder is responsible for activities carried out with correct login details.

3. Verification

3.1 Before the first withdrawal, and if necessary at a later date, EgoGames checks the identity of the account holder.

3.2 Verification takes place in four steps and includes checking the personal details, a valid identity document, proof of address and a short liveness check by camera.

3.3 Submitted documents must be clearly legible, complete, unaltered and valid. EgoGames reserves the right to request further proof, for example regarding the source of funds or the ownership of a payment method.

3.4 Withdrawals may be withheld until verification is complete. If requested documents are not provided or details prove to be false, the account may be blocked.

4. Deposits

4.1 The minimum deposit is €20. Higher minimum amounts may apply to individual promotions; these are stated on the respective promotion card.

4.2 Depending on the payment method, maximum amounts per deposit apply. The available methods and their limits are shown in the cashier area of the account.

4.3 Deposits may only be made with payment methods registered in the name of the account holder.

4.4 Deposited amounts are intended for playing. EgoGames is not a financial institution, and balances do not earn interest.

5. Withdrawals

5.1 The minimum withdrawal is €20.

5.2 The following maximum limits apply: €500 per transaction, €3,000 per day and €20,000 per month. Higher balances are paid out in several steps within these limits.

5.3 Where possible, withdrawals are made via the method used for the deposit. If this is not possible, another available method in the name of the account holder is used.

5.4 As long as a bonus with outstanding wagering is active, a withdrawal can affect the bonus funds and the winnings arising from them. Details are set out in the bonus terms.

5.5 The processing time depends on verification and the chosen payment method. Crediting by the payment service may take additional time.

6. Bonuses and Promotions

6.1 All bonuses, free spins, reloads, cashback and the Coin Shop are subject to the respective promotion and bonus terms published on the bonus page and under promotions.

6.2 Participation in promotions is voluntary. A bonus can be declined before activation.

6.3 In the event of misuse of promotions, for example through multiple accounts, collusive play or the targeted exploitation of game errors, EgoGames may withhold bonuses and the winnings arising from them.

7. Games and Tournaments

7.1 The games at EgoGames are provided by external studios and work with random number generators. The rules stated in the information section of the respective game apply.

7.2 In the event of technical malfunctions of a game, all affected rounds and payouts become void. Stakes from such rounds are refunded where possible.

7.3 Interrupted rounds are completed according to the rules of the respective game. The game history can be viewed in the account.

7.4 Tournaments are subject to the rules published on the respective tournament card, including duration, scored games and prize distribution.

8. Prohibited Conduct

The following actions are prohibited and can lead to the account being blocked:

• use of multiple accounts or accounts in someone else's name
• collusive play with other players
• use of software, bots or automation to influence games
• deliberate exploitation of errors in games or on the website
• money laundering or the use of funds from unlawful sources
• abusive or threatening behaviour towards staff or other players
• provision of false personal data

9. Blocking and Closing Accounts

9.1 Players can close their account at any time via customer service or have a self-exclusion set up. Details can be found on the responsible gambling page.

9.2 EgoGames may block or close an account if these terms are breached, false information has been provided or there is a justified suspicion of fraud or misuse.

9.3 After an account is closed, any remaining real-money balance that is not connected with a breach is paid out after successful verification.

10. Complaints

10.1 Complaints can be sent to our customer service via live chat or by email. Contact information can be found on the contact page.

10.2 A complaint should contain as precise a description of the matter as possible, for example date, time, game title, amount and transaction number. We handle every complaint carefully and get back with a response.

11. Liability

11.1 EgoGames is not liable for damage caused by interruptions of the internet connection, disruptions at payment services or the player's devices, unless EgoGames is responsible for them.

11.2 Liability for intent and gross negligence remains unaffected.

12. Changes to These Terms

12.1 EgoGames may change these terms, for example in the case of new features, changed payment methods or legal requirements.

12.2 Material changes are announced on the website before they take effect. Continued use of the account after they take effect is deemed acceptance of the amended terms.

Frequently Asked Questions