Responsible Gambling at EgoGames

Gambling is meant to entertain. At EgoGames we see our games, tournaments and promotions as a leisure offer for adults, not as a way to earn money or solve financial worries. Gambling can lead to losses and can be addictive. That is why we take the topic seriously and have summarised on this page what controlled play looks like, how problematic gambling behaviour can be recognised and where free, independent help is available.

Our Principle: Entertainment with Clear Limits

Anyone who plays with us should know in advance how much money and how much time is set aside for it. This decision is best made before the first round starts, not in the middle of a running session. A fixed framework protects against an exciting moment, a winning streak or a loss throwing personal plans overboard.

We want players to come back to EgoGames because it is fun, not because a loss is supposed to be won back. A game owes no win after a losing streak. Every round is a separate, random event.

Setting a Budget

The most important step for responsible gambling is a clear budget. We recommend:

• Only use money that can be spared: Money for rent, food, bills, savings or other obligations does not belong in a player account.
• No borrowed money: Loans, overdrafts or borrowed amounts are unsuitable for gambling.
• A budget per week or month: Many small deposits quickly add up to a larger sum. A weekly or monthly amount makes total spending visible.
• Expect to lose: The planned amount should be chosen so that losing it completely is easy to cope with.
• No need to reinvest winnings: A win is a good moment to end the session, not a reason to push the limit upwards.

Promotions and bonuses change nothing about this budget. A bonus is an extra on top of planned play, not a reason to deposit more than intended. All conditions for our offers are openly published on the bonus page and under promotions.

Planning Time Consciously

Besides money, time is the second important framework. Fast game formats in particular, such as our mini games or short slot rounds, make minutes feel like seconds.

• Set the end in advance: Decide before starting when the session ends, and set an alarm or a reminder.
• Take real breaks: Switching to the next game is not a break. Putting the device aside and doing something else creates distance.
• Everyday life comes first: Work, sleep, family and friends should never be postponed because of a session.
• Do not chase tournaments: A live leaderboard in our tournaments is a game within the game. A place just behind the prize ranks is no reason to play longer than planned.

Recognising Warning Signs

Problematic gambling behaviour often develops gradually. The following signs should be taken seriously:

• playing more often or for longer than planned
• raising stakes to win back losses
• hiding spending from family or friends
• borrowing money or using money needed for essentials on gambling
• constantly thinking about the next game
• irritability or restlessness when gambling is not possible
• neglecting work, sleep or social contacts
• the feeling of not being able to stop gambling

Anyone who recognises themselves in one or more of these points should take a break and talk to a trusted person. Uncertainty about one's own behaviour is already reason enough to seek advice. Nobody has to wait until a serious financial situation has developed.

Self-Exclusion via Our Customer Service

Anyone who needs a break from gambling can have a self-exclusion set up for their own account at EgoGames. The exclusion is requested via our live chat, which is available around the clock. Our team sets up the exclusion without further questions and explains for which period it applies.

During a self-exclusion, no play, no deposits and no participation in promotions or tournaments are possible. We also send no advertising during this time. Anyone who wants to close an account permanently can also arrange this via customer service. How contact works is explained on our contact page.

A self-exclusion is not an admission of weakness, but a wise decision. Anyone who notices that gambling is no longer doing them good acts responsibly by putting a stop to it in time.

Protection of Minors

Our offer is aimed exclusively at people aged 18 and over. The date of birth is requested during registration, and before the first withdrawal we check the identity of every account holder with a four-step verification that includes a short liveness check by camera. Accounts belonging to minors are closed.

Parents and guardians can also take precautions themselves:

• protect devices with a password or a screen lock
• never save login details for player accounts on shared devices
• activate youth protection filters and parental controls on computers and smartphones
• do not keep payment methods such as cards freely accessible

Myths about Gambling

Some widespread misconceptions tempt players to play longer or with higher stakes. We clear them up:

• "After many losses, a win must come soon." Wrong. In random games, earlier results do not influence the next round.
• "With the right strategy, winning is certain." Wrong. No strategy cancels out chance.
• "A high payout rate guarantees wins." Wrong. The rate is a theoretical long-term value over a very large number of rounds and says nothing about a single session.
• "A bonus makes losses impossible." Wrong. Bonus funds can also be lost completely.

Help and Advice in Germany

Anyone looking for support will find free and anonymous services in Germany:

• BZgA advice line on gambling addiction: 0800 1 37 27 00 (free of charge). Available Monday to Thursday from 10:00 to 22:00 and Friday to Sunday from 10:00 to 18:00. The service is aimed at players, relatives and anyone interested.
• check-dein-spiel.de: The BZgA information portal offers a self-test on one's own gambling behaviour, the free online programme "Check Out" for changing behaviour, and addresses of counselling centres and self-help groups throughout Germany. Relatives can also find support there.

The self-test takes only a few minutes and gives an initial assessment of whether one's own gambling behaviour should be looked at more closely.

Frequently Asked Questions